RAG Policy Assistant with Citations
Reliable policy answers grounded in internal documentation with evaluation and guardrails.
RAG Policy Assistant with Citations
Reliable policy answers grounded in internal documentation with evaluation and guardrails.
What was happening
Policy questions were answered inconsistently, and search was slow. Hallucinations and missing context were risks.
What changed
- Faster policy lookups and fewer escalations
- Citations and source links improved trust and auditing
- Regression evals kept quality stable over time
Metrics shown are examples—replace with real results or anonymized ranges.
Method
Built RAG with chunking + metadata strategy, retrieval tests, answer grounding, and a lightweight evaluation harness for regression checks.
How it shipped
Document pipeline → vector index, retrieval API, assistant UI embed, and telemetry for cost/latency. Canary releases for prompt changes.
Safety + reliability
PII redaction, jailbreak resistance measures, denylist policies, and monitoring for unsafe outputs and low-confidence answers.